Privacy Policy



First and foremost, J. London Brands LLC respects the privacy of its customers. We do not share
your address, credit card information or email with anyone else. All customer information is
strictly used to process orders and for our promotional correspondence to keep you informed in
the most convenient, secure & efficient way possible. If you would like to be removed from any
of our mailings, please contact us.


J. London Brands LLC uses Paypal as it’s payment processor for our online sales. Paypal protects
all information by using a secure server. That means that your credit card number and address
are encrypted so that it cannot be read as the information travels via the Internet. We have
made it a priority to keep your information and shopping experience a safe one.


All orders shipped to US addresses will be charged a sales tax. Many states now require companies
to collect sales tax on their behalf for purchases made through our website. Please note that if
you are not charged sales tax on a purchase, then any sales tax due in the purchaser’s state is
responsible to be paid by the purchaser.


We process Visa, MC, AMEX and Discover credit cards through Paypal. Paypal utilizes AVS (address
verification service) on all orders received and verify both the billing address and zip code. If
either the address or the zip code do not match, we will attempt to verify the correct address via
email or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel
the order without further notice as a protection for ourselves and credit card holders.


We charge the following rates for items on the website:

  • For each hat, $3.99
  • For each shirt, $3.99
  • For each cigar rest, $3.00
  • Any customers wanting rush delivery must pay additional charges for any packages requested to be
          sent Next Day, 2nd day Air, or 3-day select via UPS.

  • All merchandise leaves our facility in perfect condition. Should any item that is received damaged or
    lost during transit, please contact us immediately. The outer packaging must be saved for shipper
    verification, otherwise we cannot guarantee that the shipper will reimburse us for damages. We will
    reship all items as soon as possible and handle any claim with our dropshipper for you.


    Orders are processed during our business hours will be shipped as promptly as possible. As some of the
    items are created on demand, it may take several business days to ship the order.


    Once an online order had been submitted, it cannot be changed online. However, J. London Brands LLC may
    be able to modify or cancel the order if the order is caught in time before it is shipped out. Contact us
    as soon as possible via email or phone.


    J. London Brands guarantees your complete satisfaction on every product we sell and want
    you, the retailer and end customer, to be happy with your purchase(s). Should you find that
    something is not to your satisfaction, we ask that you call us and we will make the proper
    arrangements to remedy the situation. We will gladly refund any merchandise in its original
    packaging within 14 days of receipt of your order. If you need to return an item, please send
    INSURED with TRACKING via FedEx, UPS, or parcel post to our shipping address of

    314 S. Henderson Rd., Suite G#161,
    King of Prussia, PA 19406.

    Please notify us BEFORE returning any items. For damaged merchandise, please retain all packing
    material and contact us immediately at


    This site is not directed to persons less than 21 years of age and no information should be
    submitted or posted at J. London Brands LLC’s online website by individuals less than 21 years
    of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal.
    We do not sell our tobacco products on our site. Certain personal information provided by you is
    used to confirm the minimum age requirements. Such information is not retained in our database, and
    therefore not compromising privacy.

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